Thank you for choosing our flower subscription. We want everything to be clear and straightforward, so please take a moment to read the information below.
Subscriptions & Start Dates
When you purchase a flower subscription, you’re reserving a series of future deliveries, which may begin on a date you’ve chosen in advance.
Your 14-Day Cooling-Off Period
You have the right to change your mind within 14 days of purchase and receive a full refund, as long as no deliveries have taken place during this time.
Subscriptions Starting Within 14 Days
If you ask for your subscription to begin within the 14-day cooling-off period, you’re agreeing that:
• Once your first bouquet has been delivered, the right to a full refund ends.
• If you cancel after a delivery has been made, any refund due will be calculated after deducting the cost of flowers, delivery, and services already provided.
Unforeseen circumstances
If we are unable to supply your bouquet due to crop failure or unforeseen circumstances, we may need to cancel that month's order. If this happens, you will receive a full refund for the affected bouquet(s).
Delivery Details
• Bouquets are delivered on the agreed date arranged with you in advance.
• We’ll be in touch shortly before delivery to confirm the details.
• As delivery dates are pre-arranged, re-delivery isn’t possible if no one is home at the time.
If You’re Not Home
If no one is available to receive the flowers:
• We’ll leave them in a safe place you’ve specified, or with a neighbour where possible.
• If no instructions are provided, flowers will be left by the front door, and a delivery photo will be taken for confirmation.
If you know you won’t be home, we kindly ask that you leave a clean bucket of water outside so the flowers can be placed straight into it. We’re unable to supply containers.
Once the flowers have been delivered, their care and condition become the responsibility of the recipient.
A Final Note
By placing an order, you’re confirming that you’ve read and agree to these terms.
Orders & Refunds
All of our gift bouquets are made to order using fresh flowers. Because of this, orders are non-refundable once confirmed.
Minimum Notice
We need at least 48 hours’ notice for all gift bouquet orders so we have time to prepare your flowers properly.
Cancellations & Changes
If you need to cancel or make changes to your order, please let us know at least 48 hours before the planned delivery or collection time.
Unfortunately, we’re unable to make changes after this point as the flowers will already be prepared.
Delivery
Please make sure someone is available to receive the bouquet at the delivery address. If not, you can leave clear instructions for a safe place or suitable container (such as a bucket).
If no safe place is provided and no one is available, the bouquet will be left at the front door. We’ll send you a photo and message to let you know it has been delivered. Once the bouquet has been delivered, responsibility for it passes to the recipient.
Flowers & Substitutions
Our flowers are fresh and seasonal, so colours or varieties may vary slightly depending on availability. Any substitutions will always be of equal value and chosen to suit the style of the bouquet.
Wedding flowers are secured only once a non-refundable deposit of £50 has been received. This deposit will be deducted from the total cost of your wedding flowers and reflected in your final invoice.
Your order must be finalized no later than 10 weeks before your wedding date. Final payment of the remaining balance is due at least 6 weeks prior to the wedding date. If full payment is not received by this time, we reserve the right not to fulfil the order.
Cancellations must be notified as soon as reasonably possible. The £50 deposit is non-refundable in all circumstances. Once final payment has been made, no refunds will be issued for any cancellation, whether in full or in part.
DIY wedding bucket flowers may be delivered for an additional charge, calculated based on the postcode provided, or collected by appointment only. (We only deliver to areas no further than 20 miles)
Once the flowers have been delivered or collected, responsibility for their care, longevity, and condition passes to you. We cannot be held responsible for the quality or lifespan of the flowers after handover. Please follow our care guidelines to achieve the best results.
All DIY arrangements are undertaken at your own risk. We accept no liability for issues arising from the handling, storage, or assembly of the flowers after collection or delivery.
All other terms and conditions outlined here apply.